TROUBLESHOOTING
AND
ERROR CODES
|
ERROR
CODES |
DESCRIPTION | RESOLUTION | ||
151 | Electronic journal full. | Install a new roll of paper in the Cash Dispenser and audit
the journal by completing the Print Journal command. After the journal is
printed, verify that all records where audited by performing the print Journal
command again. If the first print journal command was successful, the print out will indicate "NO JOURNAL RECORDS TO PRINT". Otherwise the journal may continue to print. Reset the Cash Dispenser to clear the error. If the error persists, replace the electronic journal. |
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152 | Electronic journal corrupt. | See the recommended action for Error Code 144. | ||
153 | Electronic journal mode | See the recommended action for Error Code 144. | ||
154 | Unknown electronic journal status | See the recommended action for Error Code 144. | ||
155 | Electronic journal modify record failure | See the recommended action for Error Code 144. | ||
156 (Model 9750/9670 only) |
No Cassette In Service | Reset the Cash Dispenser. Enter the Management Functions and verify that all cassettes are in service. | ||
157 | Format command to electronic journal failed. | See the recommended action for Error Code 144. | ||
158 | Format command to electronic journal failed. | See the recommended action for Error Code 144. | ||
159 | Electronic journal test feature failed. | See the recommended action for Error Code 144. | ||
160 | Electronic journal set featured failed. | See the recommended action for Error Code 144. | ||
161 | Electronic journal clear feature failed. | See the recommended action for Error Code 144. | ||
162 | Electronic Journal get serial number failed. | See the recommended action for Error Code 144. | ||
163 | Terminal did not answer. (Triton Connect error) | This error is not displayed at the Cash Dispenser. The
error is generated by the Triton Connect Host Computer when a terminal does
not respond to a telephone call from the Triton Connect Host Computer. The Cash Dispenser may be turned OFF, or the telephone line is shared with some other device that connects to the line before the Cash Dispenser. Additionally, the Triton Connect feature may be disabled at the Cash Dispenser. This problem may also caused by a defective modem. |
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164 | Terminal did not return call. (Triton Connect error) | This error is not displayed at the Cash Dispenser. This error is generated by the Triton Connect Host Computer when a terminal does not make a call to the Triton Connect Host Computer as requested. Replace the Modem Module. | ||
165 | Electronic journal not present | See the recommended action for Error Code 144. | ||
166 | Bad dispense. | Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path. Reset the Cash Dispenser. Replace the dispenser if the error persists. | ||
182 (Valid for the Model 9700 only.) |
Currency cassette low. | With the Low Currency feature enabled, this error condition
will occur before the Cassette is actually empty. There should be about
1/4 inch of currency (approximately 60 bills) in the cassette when the error
is detected. To clear an Error 182: 1. Reset the Cash Dispenser by pushing the ON/OFF switch to the OFF position for about ten seconds. Push the Cash Dispenser ON/OFF switch to the ON position. When the Reset Error screen appears: a. Remove the cassette from the Dispensing Mechanism. b. Press the RESET ERROR key. c. Refill and install the cassette in the Dispensing Mechanism. When the Low Currency function is disabled, the dispenser will dispense every note in the cassette then go Out Of Service for an Error Code 33 (Feed Failure) |
||
183 | Receipt printer paper low. | Install a new roll of paper if needed. If this does not
correct the problem, verify that the paper low sensor is correctly attached
to the Paper Bracket and it is connected to the Printer Controller PCB.
The paper low sensor may be dirty and require cleaning. Other possible causes of this problem may be a defective paper low sensor assembly, or a defective Printer Controller PCB. A temporary fix to this problem may be to set the LOW RECEIPT PAPER parameter to IN SERVICE so that the terminal software does not read input from the sensor. When this is done, the terminal will operate normally until it is completely out of paper, then go "Out of Service" for an Error 195. |
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185 | Telephone number not configured. | Enter the Management Functions and configure the Primary Telephone Number. | ||
186 | Bill size not configured. | Default value is factory set to $0.00. Allowable bill sizes are 5, 10, 20, 50, 100. Enter the Management Functions and configure the bill size (Multiple Amount). | ||
187 | Maximum withdrawal not configured | Enter Management Functions and configure the Maximum Amount. The maximum withdrawal cannot exceed 50 time the denomination of the bill size in the cassette. | ||
188 | PIN Working key not configured. | Enter Management Functions and configure the Pin Working Key. | ||
189 | Terminal ID not configured. | Enter the Management Function and configure the Terminal ID correctly. | ||
190 | Pin Master Key not configured | Enter Management Functions and enter the Pin Master Key. | ||
192 | Communications error. | Enter Management Functions and verify that all terminal parameters have been set correctly. Verify that the telephone line is operational. Reset the Cash Dispenser and clear the error. Other possible causes may be a defective Modem Assembly, or main Board Assembly. | ||
193 | The baud rate setting for electronic journal failed. | Inspect the Electronic Journal to make sure it is the correct part number. Reset the Cash Dispenser and clear the error. If the error persists replace the Electronic Journal. | ||
194 (Models 9750/70 only) |
An attempt to dispense bills is being made when the cassettes are not locked | This error may occur anytime a cassette is removed from the Cash Dispenser with the AC Power ON. Make sure that the cassettes are installed and locked before performing a test dispense or live transaction. Reset the Cash Dispenser and Clear the Error. | ||
195 | Receipt printer out of paper | Replenish the paper. Reset the Cash Dispenser and clear the error. Make sure that the ribbon cable from the Backplane Assembly to the Low Paper Sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct. If the error persists, the possible cause of the problem may be the Low Paper Sensor Assembly, the Backplane Assembly, or the Main Board Assembly. (Hardware or Software). | ||
196 | Card reader error. | Inspect the Card Reader Assembly. Make sure that there is no foreign material in the card slot. Clean the Card Reader Assembly with a cleaning card. Make sure the ribbon cable from the Backplane Assembly to the Card Reader Assembly is fastened at both ends of the cable and the orientation of the cable is correct. Reset the Cash Dispenser and clear the error. If the error persists replace the Card Reader. | ||
203 | SPED keypad is not replying to main board. | Status valid only for units with SPED keypad device installed.
Make sure the battery is seated secure in the battery holder. Make sure
the tamper screw is secure to the SPED Module. Reset the Cash Dispenser
and clear the error. If the error persists, replace the SPED Keypad Module. |
||
205 | SPED keypad reported tamper condition. | Status valid only for units with SPED keypad device installed.
Make sure the battery is seated secure in the battery holder. Make sure
the tamper screw is secure to the SPED Module. Reset the Cash Dispenser
and clear the error. If the error persists, replace the SPED Keypad Module. |
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206 | SPED keypad could not perform a successful command within SPED_MAX_ATTEMPTS tries. | Status valid only for units with SPED keypad device installed.
Reset the Cash Dispenser and clear the error. If the error persists, replace the SPED Keypad Module. |
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207 | SPED not detected. | This Error/Status Code is valid for units with SPED keypad
device installed. Check the cable and connections from J14 on the Docking
Assembly to the 9800 Sped Assembly. Verify that the SPED Board has the correct DC voltages applied to it. |