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TROUBLESHOOTING
AND
ERROR CODES
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ERROR
CODES |
DESCRIPTION | RESOLUTION | |||
| E000x | RMS port failure, response time out, modem failure, no dial tone | Verify RMS settings (Host Setup) - See D170x | |||
| F0001 | Current Number of Bills is 0 | Load notes into the cash cassette - use Add Cassette function in Settlement | |||
| F0002 | No Surcharge Owner set | Set Surcharge owner - (Customer Setup) | |||
| F0003 | No Surcharge Amount | Set Surcharge amount - (Customer Setup) | |||
| F0004 | No refresh timer set when advertisement is enabled | Set refresh timer - (Customer Setup) | |||
| F0005 | No Advertisement text when advertisement is enabled | Set Advertisement text - (Customer Setup) | |||
| F0006 | Dispense limit set error (must be less than 25 notes) | Set Dispense limit - (Transaction Setup) | |||
| F0007 | Denomination Set error | Valid Denominations are $10, $20, $50, $100 - (Transaction Setup) | |||
| F0008 | Fast Cash Set error (cannot exceed dispense limit) | Check fast cash settings (Transaction Setup) | |||
| F0009 | Master Key index is invalid | Check Master Key index- verify checksum (Host Setup) | |||
| F000A | Master Key is empty | Check Master Key checksum - reinject key (Host Setup) | |||
| F000B | Host Telephone Number is not set | Set Host Telephone Number - (Host Setup) | |||
| F000C | Error Retry timer is not set | Set Error retry timer (Host Setup) | |||
| F000D | RMS Password is not set | Set RMS Password - (Host Setup) | |||
| F000E | RMS phone number is not set when RMS send is enabled | Set RMS Phone number - (Host Setup) | |||
| F000F | Terminal ID is not set | Set Terminal ID number - (Host Setup) | |||
| F0010 | Routing ID is not set | Set Routing ID number - (Host Setup) | |||
| F0011 | Master Key Serial number is not set | Set Master Key serial number - (Host Setup) | |||
| F0013 | NVRAM Failure | Fatal error, defective memory chip. Replace Mainboard | |||
| F0014 | NVRAM Failure | Fatal error, defective memory chip. Replace Mainboard | |||
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