|
|
|
|
|
|
TROUBLESHOOTING
AND
ERROR CODES
|
|
|
ERROR
CODES |
DESCRIPTION | RESOLUTION | |||
| D0001 | Modem initializing error | This error is reported from the host, check that programming
is correct for this processor. Could be a modem problem if other similar errors are present. |
|||
| D0002 | Reversal transaction failed | The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000. |
|||
| D0012 | Invalid Transaction | Code reported from host processor. | |||
| D0013 | Invalid Amount | Code reported from host processor. | |||
| D0014 | Invalid Card Number | Code reported from host processor. | |||
| D0020 | Surcharge screen should have been displayed | Code reported from host processor. | |||
| D0024 | Exceeds issuer withdrawal limit | Code reported from host processor. | |||
| D0039 | No credit account | Code reported from host processor. | |||
| D0051 | Insufficient Funds | Code reported from host processor. | |||
| D0052 | No checking account | Code reported from host processor. | |||
| D0053 | No savings account | Code reported from host processor. | |||
| D0054 | Expired card | Code reported from host processor. | |||
| D0055 | Invalid PIN | Code reported from host processor- If processing through Coredata verify that Dual- Masterkey is enabled (Injected Master Key only) - all other processors it is disabled. Verify all programming. | |||
| D0057 | Transaction not permitted card | Code reported from host processor. | |||
| D0058 | Transaction not permitted Terminal | Code reported from host processor. | |||
| D0061 | Exceeded withdrawal limit | Code reported from host processor. | |||
| D0075 | Number of PIN tries exceeded | Code reported from host processor. | |||
| D0078 | No Account | Code reported from host processor. | |||
| D0080 | Invalid Date | Code reported from host processor. | |||
| D0083 | Cannot verify PIN | Code reported from host processor. | |||
| D0086 | Cannot verify PIN | Code reported from host processor. | |||
| D0091 | Bank unavailable | Code reported from host processor. | |||
| D0092 | System unavailable | Code reported from host processor. | |||
| D0093 | Transaction serial number mismatch | Verify all programming, contact host processor | |||
| D0094 | Record format mismatch | Verify all programming, contact host processor | |||
| D0095 | Routing ID mismatch | Verify Routing ID number - Contact host processor | |||
| D0096 | Terminal ID mismatch | Verify all programming, contact host processor | |||
| D0097 | Response type mismatch (reversal) | Verify all programming, contact host processor | |||
| D0098 | Response type mismatch (day-close) | Verify all programming, contact host processor | |||
| D0099 | Response type mismatch (Configuration) | Verify all programming, contact host processor | |||
| D009A | Response type mismatch (withdrawal, Balance, Transfer) | Verify all programming, contact host processor | |||
| D009B | STX omitted | Verify all programming, contact host processor | |||
| D009C | ETX omitted | Verify all programming, contact host processor | |||
| D009D | FS omitted (after response code) | Verify that version of Mini-Bank Software matches host
processor. Contact host processor |
|||
| D009E | FS omitted (after retrieval reference number) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D009F | FS omitted (after system trace audit number) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A0 | FS omitted (after account balance) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A1 | FS omitted (after available balance) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A2 | FS omitted (after available balance) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A3 | FS omitted (after authorization response text) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A4 | ETX is in wrong place | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A5 | FS omitted (after total cash dispense amount in day close) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A6 | FS omitted (after total non cash dispense amount in day close) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A7 | FS omitted (after surcharge amount in day close message) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D00A8 | FS omitted (after surcharge amount in configuration message) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor |
|||
| D00A9 | ETX omitted (from configuration message) | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D0300 | Modem is not responding | Use diagnostic or modem test to test modem. If error is persistent, modem may be defective. | |||
| D1000 | No Connection | Use diagnostic or modem test to test modem. If error is persistent, modem may be defective. | |||
| D1100 | ENQ not received from host | Verify all programming. Veify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
| D1200 | Transmission error | Use diagnostic or modem test to test modem. If error is persistent, modem may be defective | |||
| D1300 | NAK sent 3 times to host | Verify host phone number - See D170x. If persistent, it could be a defective modem. | |||
| D1500 | Modem connection time out- host not responding | Verify host phone number - verify modem speed - See D170x. If consistent, it can be a defective modem. | |||
| D1702 | Modem cannot support connection - excessive line noise (usually D1704/06) | Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
|||
| D1704 | Modem cannot support connection - excessive line noise (usually D1704/06) | Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
|||
| D1706 | Modem cannot support connection - excessive line noise (usually D1704/06) | Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
|||
| D170x | Modem cannot support connection - excessive line noise (usually D1704/06) | Phone line connected to ATM will not support Data-communication.
In line filter may fix this. Excessive EMI emissions from outside source
(neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). |
|||
| D1800 | No dial tone | Verify that incoming phone line is plugged into "Line"
rather than "Phone" on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard. |
|||
| D1900 | No answer | Verify host phone number - See D170x, there is no answer from the host modem. | |||
| D2000 | Phone line Busy | Verify host phone number - call line with handset and check for busy signal - see D170x. ATM modem is receiving a busy signal when it dials out. | |||
| D2100 | Modem Initializing error | Check modem in diagnostics or modem test. If persistent, it could be a defective modem. | |||
| D2200 | EOT not received from host | Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor |
|||
|
|||||
