JG MERCHANT SALES & SERVICES

ERROR CODES : 2xxxx | 9xxxx | Axxxx | Cxxxx | Dxxxx | Exxxx | Fxxxx

ERROR CODES	DESCRIPTION	RESOLUTION
C0011	CDU sensor is tripped	This would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C001x	CDU sensor is tripped	Most typically a C0011 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C002x	CDU sensor is tripped	Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0030	CDU motor failure	CDU will require repair/ replacement, there are no in field service tips.
C0031	CDU Gate Solenoid error	CDU will require repair/ replacement, there are no in field service tips.
C0032	Outlet solenoid error	CDU will require repair/ replacement, there are no in field service tips.
C0033	CDU Encoder error	CDU will require repair/ replacement, Usually caused by loss of battery power to the CDU mainboard.
C0034	Double Note detect module failure	CDU will require repair/ replacement, there are no in field service tips.
C0035	Double Note detect module failure (2)	CDU will require repair/ replacement, there are no in field service tips.
C0036	Detected notes in path before initializing	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0039	Gate sensor open during initializing	Check the sensor that is activated when you close the reject bin door. If the sensor is not being pressed then the error can occur. Check the spring going to the gate solinoid. Otherwise the CDU will require repair / replacement.
C003B	Notes detected during installation	Checks for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040	Cassette removed during dispense	Reset the cassette, check position of micro switch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041	Tried to dispense notes more than 5 times	Check the condition of the cash in the cassette. Verify that the cash is of good quality. Check that the denomination in Transaction setup matches the actual denomination loaded
C0042	Note Jam	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0043	More than 10 notes ejected during one transaction	Verify the quality of the cash. Straighten and shuffle cash in the cassette. If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044	More than 5 notes rejected consecutively	Verify the quality of the cash. Straighten and shuffle cash in the cassette If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required
C0046	CDU Hardware Failure	Not user serviceable, CDU will require repair / replacement.
C0047	Feed error	Check the notes in the cassette, feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it. For MB1000 this is also caused by a bent or broken clutch alignment screw. Can also be caused by broken cassette clips.
C0048	Incorrect bill count	Verify cash count under settlement
C004A	Jammed Notes	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C004B	Long note detected 3 times consecutively	Verify the quality of the cash cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004C	Miscount of notes between sensors	Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004D	Cash cassette not properly set	Reset the cassette, check position of micro switch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004E	Miscount of notes between sensors	Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispensers and cassette. If error is persistent the dispenser may require service.
C004F	Miscount of notes between sensors	Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispensers and cassette. If error is persistent the dispenser may require service.
C0050	Power failure during dispense	Remove any notes from path, verify amount of dispensed notes.
C0051	Over 150 notes requested	Possibly due to too many rejects, may require repair or cleaning if consistent
C0052	Detected notes in path after dispense	Remove any notes from path, verify amount of dispensed notes. Clean dispenser.
C0053	CDU double detect module failure	Not field serviceable, CDU will require repair/ replacement.
C0055	Detected long notes at outlet sensor	Check quality of cash, verify that denomination matches actual loaded cash.
C0056	Exit gate sensor failure	Check condition of exit gate, it may be broken. CDU will require repair/ replacement
C006x	Sensor failure	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C007x	Sensor failure	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0082	Shutter failure	Not field serviceable, CDU will require repair/ replacement
C0083	Stacker sensor failure	Not field serviceable, CDU will require repair/ replacement
C0084	Shutter close error	Not field serviceable, CDU will require repair/ replacement
CDN05	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDNxx	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).