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TROUBLESHOOTING
AND
ERROR CODES
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ERROR
CODES |
DESCRIPTION | RESOLUTION | |||
| 90001 | Error during card swipe | This error occurs when a customer attempts to swipe their card and are unsuccessful. It can be that the card reader needs to be cleaned or simply that the customer didn't swipe their card properly. If persistent, clean and test the card reader in diagnostics. | |||
| A0803 | Receipt Paper Jam | Remove jammed paper - Release receipt paper drawer by pressing
the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. |
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| ADNxx | Printer Connection Error | Check cables between Printer and Mainboard, remove cables
(even though they may be attached) and re-connect. Use an electrical parts
contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service. |
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| Axxx1 | Receipt printer feed lever open - during operation | Close the feed lever on the printer. If it's not open, try opening and closing it. Also try the reset button on the printer. If not service will be required. | |||
| Axxx2 | Thermal printer is overheated - during operation | See error 20014. If this problem is consistent then the printer will require service. |
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| Axxx3 | Receipt Paper Jam | Remove jammed paper- Release receipt paper drawer by pressing
the tab with the green sticker located at the front of the printer. You
may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use business card or stiff paper to poke around. |
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| Axxx4 | Receipt paper is empty | Replenish the paper roll. If roll is ok, then try the reset
button on the printer. Otherwise the printer needs service. |
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| Axxx5 | Receipt paper is jamming during loading | Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do NOT use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced. |
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| Axxx8 | Receipt paper cutter error | Remove any jammed paper. You may need to remove the pjams. NOTE: Do Not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced. |
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