|
ERROR
CODES
|
|
DESCRIPTION |
|
RESOLUTION |
| 20001 |
|
Unable to load a cassette |
|
Remove and replace cassette - Check the micro-switch located
on the inside left wall of the dispenser. Adjust the micro-switch if needed,
also check the white plastic clips that hold the cassette in place.
If they are broken the cassette will not stay in the dispenser. |
| 20002
|
|
Low Cash |
|
Replenish the cash - if using less than 75 bills, disable
"Low Cash Warning" in the Transaction Setup menu. |
| 20003 |
|
Reject Bin is Full |
|
Empty reject bin - if bin is empty, do a Day Total and then a Cassette
Total - If that doesn't help then check AP, BIOS, and CDU ROM versions.
Replace Mainboard. |
| 20004 |
|
Vault Door is Open |
|
Check vault door switch (located upper left corner) - check that black
and white, 2- wire connector is properly at rear of main board.
Bend switch forward to aid closing problems. Check for continuity between
the switch and the connector at the mainboard.
If wiring is good, replace door switch. |
| 20010 |
|
Receipt Paper Jam |
|
Remove jammed paper - Release receipt paper drawer by pressing
the tab with the green sticker located at the front of the printer. In most
cases may have to remove the printer to locate difficult jams.
NOTE: Do NOT use metal objects
to clear jams, use a business card or stiff paper. |
| 20012 |
|
Receipt printer feed lever open |
|
Close the feed tray on the printer. If the paper tray is
already closed, try opening and closing the tray, try the printer reset
switch. Otherwise, the printer will require service. |
| 20013 |
|
Receipt paper is empty |
|
Replenish the paper roll, If there is already paper in
the printer look for jams or obstructions.
Try the printer reset switch. If it still has the error the printer may
require service. |
| 20014 |
|
Thermal printer is overheated |
|
If this error occurs during the printing of a long journal,
then allow the printer to cool and try again. You may also want to try the
reset button on the printer to clear this error. If this error persists,
the printer will require service. |
| 2xx15 |
|
Cash Dispenser detects bills prior to dispensing |
|
This means that while the ATM was initializing it detected
a blocked sensor in the cash dispenser.
Remove any jammed bills from the dispenser, if no bills are present try
using compressed air to clean the dispenser (a sensor may be blocked by
dust).
Otherwise the dispenser will require service. |
|
